Metering and customer care training for
disco’s
disco’s
3-7 december 2007
Day 1: Introduction and Outage Management
Day 2: Service Restoration and Africa Electric Utility Analysis and Diagnostics
Day 3: Site Visit - Rappahannock Electric, Fredericksburg, Virginia
Day 4: AMR, Outage Monitoring and Pre-Paid Metering
Day 5: Route Mapping and Data Mining
Program
Training Program for Engineers and Managers from the Power Holding Company of Nigeria (PHCN)
Organized by the Center for Energy and the Global Environment, Advanced Research Institute, Virginia Tech, Arlington, Virginia, USA
Description: This week-long training course equips technically-trained electric utility distribution managers with the conceptual, analytical and technical skills required to perform well as general managers. It is designed to enhance and refine managerial and decision making capabilities in metering, customer care, and enhance program implementation and monitoring. The focus is on the overall subject of metering and customer care training for this industry, and hands-on implementation of a target driven culture.
